FAQ's
We hope you enjoy your experience shopping at www.thewardrobe.com.au. We have put together this page to assist you with any enquiries you may have, however, if you need further assistance, please contact us at info@thewardrobe.com.au or call 1800 700 024.
COVID FAQ'S:
Why can't I get express shipping?
As logistics across Australia is slightly delayed right now, we are unable to offer express shipping at this time.
Why is my order coming in two or more parcels?
We are now drop shipping orders, this means that some of the items in your order will be sent from one of our suppliers. These suppliers are located in either VIC or NSW. You will receive two tracking numbers so that you can keep an eye on both items on their journey to you.
When are your W.A stores opening?
All stores are now closed. Our Mt Lawley store is available for "Click & Collect" orders pickup only.
Can I do click and collect if I'm in W.A?
Yes you can select the Click and Collect Mt Lawley Store option from the delivery methods at the checkout. Our store staff will call you once the order is ready for pick-up.
I can't get through to your 1800 number. Can I still call?
Please call between the hours of 8.30AM - 2.00PM AWST to speak to one of our customer service representatives. Please email info@thewardrobe.com.au for all general enquiries.
Placing an Order
All prices are stated in Australian Dollars (AUD) and include Goods and Services Tax (GST).
Can I change my online order once I have placed it?
Once you click the “Confirm” button, your order begins to process and you are unable to make further changes. We are not able to combine orders or change sizes. If you are unhappy with your purchase once it arrives, you're welcome to return it for a refund or credit (excludes shipping costs).
If that is the case simply email us at info@thewardrobe.com.au or call us on 1800 700 024 and we will try to find the item for you or recommend something similar we think you might like.
I have a promotion/discount code; how do I redeem it?
When you are at the last stage of checkout there will be a promotion code textbox; simply enter your promotion code and hit Submit. If the code is valid you will see a tag beside the products that it has been applied to. Please note that only one promotion code can be used per order. Promotion codes can not be used in conjunction with sale item purchases.
What payment methods do you accept?
We accept Mastercard, Visa & Amex credit cards via our secure online payment processing. We also accept Paypal, and buy now, pay later options like Afterpay & Zippay.
How will I know the size I select will fit?
Most of our products are in Australian sizes, for more information please refer to our size charts.
The item I like is out of stock, can you order more in?
Please contact us at info@thewardrobe.com.au with the colour, name and size of the item and we can advise if more of your selected item will become available.
Pre-order, what does this mean?
Styles that are marked as 'pre-order' have a longer wait time than normal. The timeframe will be stipulated on the related product information. Pre-orders are eligible for the normal return policies.
Delivery questions?
please click here to go to our Delivery page
Can I track my order?
Yes a tracking number will be provided by email when your order is dispatched. You can track the goods using this tracking number on the Australia Post website.
What if I am not at home when my order gets delivered?
A card will be left by Australia Post and your goods will be returned to your nearest Postal collection centre for collection at your convenience. This way we can ensure your goods are safe.
What happens of my parcel does not arrive or is lost in transit?
Once parcels are collected from our office they are then the property of Australia Post. Wardrobe Fashion is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. For more information please email info@thewardrobe.com.au
Can I have an item from the website delivered to the Mt Lawley store? Please click here to go to our Click & Collect page. Yes we have a Click and Collect feature. You can select "Click & Collect Mt Lawley" in the delivery section of the checkout. You will be notified by email/phone call when your goods are ready for collection.
Returns & Exchanges Questions?
Please click here to go to our Returns page.
Customer Service
If I need help who can I contact?
Please contact us on info@thewardrobe.com.au with your query and we will come back to you as soon as we can. Or you can call us on our free call number 1800 700 024 - Please note that as we are based in Perth we operate under Western Standard trading hours, currently our hours are reduced as Mon-Fri 9am-3pm, Sat 9am-2pm AWST.
How do I unsubscribe from your E-mailing list?
You can unsubscribe from our mailing list at any time by using the unsubscribe function which is located at the bottom of all email contact made by us. By unsubscribing we will not be able to contact you for your loyalty reward vouchers and other special discounts.
