Gift Voucher

DELIVERY WITHIN AUSTRALIA & NEW ZEALAND

• We use Australia Post for all deliveries (Australia & New Zealand) so we can deliver to any postal address recognised by Australia post.
• If you are not home when your goods are delivered Australia Post will leave a card for collection at your nearest Australia Post Outlet. To ensure your order arrives safely, we do not allow a 'Safe Drop'*.
• *Safe Drop is when the delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn’t fit in your mailbox or if you’re not home to receive it. We send all our parcels with Safe Drop not allowed to ensure the safety of your purchase.
• Once parcels are collected from our office they are then the property of Australia Post. Wardrobe Fashion is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required.

PRE ORDERS

• We occasionally offer Pre Order items. This means we have guaranteed stock on its way from our supplier and we can offer it for our customers to secure on our online store.
• As it is not currently in stock, you will need to read the item description carefully to decide if you can wait for the expected arrival date.
• This date is an expected delivery date given to us by the supplier. We cannot accept responsibility for delays out of our control.
• All pre order sales are final and cannot be cancelled. Pre orders can not be exchanged before delivery.
• Any other items that you order together with a pre order item will be held until the pre order item/s arrive. Should you need the other items sooner, please made a separate order. If you have already made the purchase, please contact by email or phone to make the changes.

PROMOTIONAL, PEAK AND SALE PERIOD

• Please allow up to 6 business days for your order to be dispatched from our warehouse during promotional, peak and sale periods.
• Due to high demand during sale, stock discrepancies may occur and although we make every effort to fulfill your order, any items that are unavailable will be refunded. Unfortunately, we cannot contact you personally if your order is affected, we apologise for any disappointment and you'll receive an email notification that a refund has been processed.
• You will receive a shipping confirmation email once your order has been sent, along with a tracking number so you can track your order via Australia Post's website https://auspost.com.au
    

RETURNS: Please click here for our Returns page.

If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return. All eligible returns are accepted for store credit in the form of a gift card

AUSTRALIA & NEW ZEALAND

Conditions of RETURN/EXCHANGE:

- Please return within 14 days of receiving your item. Items received outside this time period will not be accepted.

- All SALE and DISCOUNTED item/s are non-refundable or exchangeable. Including items purchased through promotion.
Shipping costs are non-refundable.

- Your return/exchange is lodged through our RETURNS PORTAL.

- Items must be returned with tags attached and in its original condition and packaging. Returns/exchanges will not be processed for items that have been worn, washed or altered.

- We DO NOT offer refunds for change of mind, but will happily exchange the size or give a store credit. Store credits are valid for 6 months.

- Refunds are only issued for items that are deemed to have a manufacturing fault. Please note that items which have been damaged as a result of 'wear and tear' are not considered to be faulty. In accordance with Consumer Affairs, where possible, we will offer to repair faulty items. All returns/exchanges/refunds are subject to quality inspection by Wardrobe Fashion management and final decisions are made at their discretion.

How to RETURN an item:

Return address: 13 Stratton st, Newstead QLD 4006

Returning is quick and easy! Simply, follow the steps below:

1. Lodge your return via RETURN PORTAL. Click here

2. Follow the prompts to complete the lodgement. You will need your order number, name on the order and name of the items you're returning.

3. Feel free to repack your items back in the original packaging.

4. Complete the returns form & include the completed returns form on the inside of your package.

5. Organise the shipment of your return using the courier of your choice at your cost

6. Once your return is received at our warehouse, it will take 3 - 6 days for your return to be processed. After processing has completed, an email will be sent containing your store credit.

If you need to EXCHANGE an item:

Return address: 13 Stratton st, Newstead QLD 4006

Returning is quick and easy! Simply, follow the steps below:

1. Lodge your return via RETURN PORTAL. Click here

2. Follow the prompts on the portal & select ‘exchange’ as you return option.

3. Fill out the returns form included in your online order packaging & make sure you reference your exchange.

4. Post the package back to us at the above address with the item for exchange with the completed returns form. Returns/exchange shipping is at the expense of the customer.

Stock Availability:

If an item you order is out of stock, we will contact you as soon as possible and based on your preference, either cancel or refund the item ordered that is unavailable.

INTERNATIONAL ORDERS:

Please call 1800 700 024 or email us at info@thewardrobe.com.au for any international returns & exchanges.

We hope you enjoy your experience shopping at www.thewardrobe.com.au. We have put together this page to assist you with any enquiries you may have, however, if you need further assistance, please contact us at info@thewardrobe.com.au or call 1800 700 024.

COVID FAQ'S:

Why can't I get express shipping?
As logistics across Australia is slightly delayed right now, we are unable to offer express shipping at this time.

When are your W.A stores opening?
All stores are now closed.

I can't get through to your 1800 number. Can I still call?
Please call between the hours of 8.30AM - 5.00PM AEST to speak to one of our fashion stylist. Please email info@thewardrobe.com.au for all general enquiries.

Placing an Order

All prices are stated in Australian Dollars (AUD) and include Goods and Services Tax (GST).

Can I change my online order once I have placed it?
Once you click the “Confirm” button, your order begins to process and you are unable to make further changes. We are not able to combine orders or change sizes. If you are unhappy with your purchase once it arrives, you're welcome to return it for a refund or credit (excludes shipping costs).

I have seen something advertised/promoted I would like to buy but I can’t find it Online?

If that is the case simply email us at info@thewardrobe.com.au or call us on 1800 700 024 and we will try to find the item for you or recommend something similar we think you might like.

I have a promotion/discount code; how do I redeem it?
When you are at the last stage of checkout there will be a promotion code text box; simply enter your promotion code and hit Submit. If the code is valid you will see a tag beside the products that it has been applied to. Please note that only one promotion code can be used per order. Promotion codes can not be used in conjunction with sale item purchases.

What payment methods do you accept?
We accept Mastercard, Visa & Amex credit cards via our secure online payment processing. We also accept Paypal, and buy now, pay later options like Afterpay & Zippay.

How will I know the size I select will fit?
Most of our products are in Australian sizes, for more information please refer to our size charts. Or call us on 1800 700 024 and we will try to find the item for you or recommend something that is perfect for you.

The item I like is out of stock, can you order more in?

We can advise if your selected item will become available. Please call us

call us on 1800 700 024

Pre-order, what does this mean?
Styles that are marked as 'pre-order' have a longer wait time than normal. The timeframe will be stipulated on the related product information. Pre-orders are eligible for the normal return policies.

Delivery questions?

Can I track my order?
Yes a tracking number will be provided by email when your order is dispatched. You can track the goods using this tracking number on the Australia Post website.

What if I am not at home when my order gets delivered?
A card will be left by Australia Post and your goods will be returned to your nearest Postal collection centre for collection at your convenience. This way we can ensure your goods are safe.

What happens of my parcel does not arrive or is lost in transit?
Once parcels are collected from our office they are then the property of Australia Post. Wardrobe Fashion is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. For more information please email info@thewardrobe.com.au

Returns & Exchanges Questions?

Please click here to go to our Returns page.

Customer Service

If I need help who can I contact?
Please contact us on info@thewardrobe.com.au with your query and we will come back to you as soon as we can. Or you can call us on our free call number 1800 700 024 - Please note that as we are based in Brisbane we operate under Eastern Standard trading hours, currently our hours are as Mon-Fri 9am-5pm AEST.

How do I unsubscribe from your E-mailing list?
You can unsubscribe from our mailing list at any time by using the unsubscribe function which is located at the bottom of all email contact made by us. By unsubscribing we will not be able to contact you for your loyalty reward vouchers and other special discounts.