RETURNS ON FULL PRICED ITEMS OF ONLINE PURCHASES
- As we understand you cannot try garments on before purchasing, we are happy to provide you a refund or credit, provided your garment/s arrive back to us within 14 days of receipt.
- You can choose between:
1) A full refund minus $10 to cover the original cost of shipping (if you received free shipping on your order) or
2) A credit note to the value of your full purchase price including your shipping costs
- Garments should be returned new, unused and with all designer tags still attached.
- Returns that are damaged*, soiled, tags removed or altered may not be accepted and will be sent back to the customer.
- We will not accept the return of items that have make-up stains, animal hair or deodorant marks/smell as these are signs of wear.
- It is essential that returned items have not been worn, all labels are attached, and that you take care to protect the item/s when posting.
- If garments are marked by you, we have the right to return them to you and not authorise a refund.
RETURNS ON "SALE ITEMS", "DISCOUNTED ITEMS", "DISCOUNT CODE ITEMS", "$DOLLAR OFF CODE ITEMS" AND "ANY OTHER PROMOTIONAL CODE ITEMS" OF ONLINE PURCHASES
- SALE ITEMS, DISCOUNTED ITEMS, DISCOUNT CODE ITEMS, $DOLLAR OFF CODE ITEMS and ANY OTHER PROMOTIONAL CODE ITEMS can be returned for a CREDIT NOTE only.
- Refunds on sale and discounted items will not be provided for change of mind or ordering the incorrect size.
- We cannot process exchanges during sale time, so if you need a different size you will need to place another order.
- STORE PICKUP IS NOT AVAILABLE DURING SALE PERIOD.
LATE RETURNS OF ONLINE PURCHASES
- If your returned item reaches us later than 14 days after your receipt date, we will offer a CREDIT NOTE or EXCHANGE only.
STORE RETURNS OF IN-STORE PURCHASES
- Due to the nature of the purchase, we do not give refunds for change of mind.
- Goods may only be exchanged or a credit note issued within 7 days of purchase with receipt.
- Refunds will only be offered on faulty garments.