COVID-19 Update – Wardrobe Fashion
STANDING TOGETHER THROUGH THESE TOUGH TIMES. PLEASE SUPPORT LOCAL BUSINESSES.

COVID-19 Update

 

Hello Wardrobe fans! We are emerging from the Covid-19 lockdown and excited about the future at Wardrobe. Our website is full of fabulous new fashion and we thank you for all your support of our business during this challenging time.

Our Mount Lawley and Bunbury stores will remain closed for the rest of the Winter season, however we will continue to add lots of new styles to our online store which can be delivered to your doorstep. 

Our customer service staff in Perth, WA, are available now to style you on our website Live Chat or on the Phone/Email and they are very keen to make your online shopping experience extremely easy and fun.

Ordered styles can be delivered to your home or to our Mount Lawley store and try-ons, pick-ups and refunds can be handled from there. Please reach out and get as much help as you need to shop comfortably with us.

Do you have an outstanding in-store credit note, gift voucher, lay-by or VIP Voucher? Just call us on 1800 700 024.

Live chat available on our website during hours:
9am - 2pm AWST, Monday-Friday.


Customer styling and support, in-store try-ons and pick-ups: Free call 1800 700 024

Email: 
info@thewardrobe.com.au

If you a question, please read our FAQ's (Frequently Asked Questions) here:

COVID FAQ'S:

Why is my order coming in two parcels?
We are now drop shipping orders, this means that some of the items in your order will be sent from one of our suppliers. These suppliers are located in either VIC or NSW. You will receive two tracking numbers so that you can keep an eye on both items on their journey to you

When are your W.A stores opening?
Unfortunately we are not opening our stores as of yet. Please keep an eye on our social media and sign up to our newsletter to keep updated on the opening of our stores. We are still shipping orders everyday to ensure that they arrive quickly straight to your door.

Can I do click and collect if i'm in W.A?
Yes you can select the Click and Collect Mt Lawley Store option from the delivery methods at the checkout. Our store staff will call you once the order is ready for pick-up.

I can't get through to your 1800 number. Can I still call?
Our office hours have been reduced, therefore if you are trying to get through after 2PM AWST we cannot take your call. Please call between the hours of 8.30AM - 2.00PM to speak to one of our customer service representatives. Please email info@thewardrobe.com.au for all general enquiries.

When will I receive my refund?
We endeavour to process returns within 14 business days of receipt. If your refund will take longer than this we will send you an email notification. If you would not like to wait for your refund you are able to get a credit note + 10%. Please email info@thewardrobe.com.au to receive a credit note.

To see our full FAQs page, click here.

 

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